Refund Policy
The short version. Every plan starts with a 1-month free trial: cancel before it ends and you pay nothing. After that, payments aren’t refunded, except where the law gives you that right, if we end the service, or if we charged you by mistake. You can cancel any time, and you keep Krot until the end of the period you paid for.
This policy covers payments for Krot (getkrot.com), the app to run and drive your coding agents from any device, with a private, always-on cloud computer included. It is part of our Terms of Service (section 15) and applies to every paid Krot plan. Krot is in a private alpha, by invitation.
1. Your 1-month free trial
- The founders plan starts with a 1-month free trial. You add a card when you subscribe, and we don’t charge it during the trial.
- Cancel any time during the free trial and you pay nothing.
- If you don’t cancel, the first charge is on the day the free trial ends: $12.99 USD a month, or the yearly price if you chose to pay yearly. Taxes are added where they apply. After that, your plan renews every month or every year until you cancel.
2. Cancel any time
- In Krot, open Settings → Billing → Manage subscription and cancel there.
- Or email support@getkrot.com from the email address on your Krot account.
- Cancelling stops the next renewal. You won’t be charged again, and you keep Krot until the end of your free trial or of the period you paid for.
- Before your access ends, download your files or push your projects to GitHub. What happens to your data is in section 16 of our Terms.
3. When we refund
Payments are not refunded, including for the unused part of a month or a year, except in these cases:
- A billing mistake. A charge made in error, such as a double charge, or a charge after you cancelled, is refunded in full.
- If we end the Service, or end your subscription for a reason other than a breach of our Terms, we refund the unused part of what you paid in advance.
- If we take away a main part of your plan, you can cancel and get back the unused part of what you paid in advance (section 17 of our Terms).
- Where the law gives you the right, as described below.
Refunds go back to the card you paid with. Your bank may take up to 10 business days to show them.
4. Your legal rights
- If you are a consumer in the EU, EEA or UK, you can withdraw within 14 days of subscribing, as described in section 15 of our Terms.
- If you are a consumer in Israel, you have the cancellation rights of the Consumer Protection Law, 5741-1981.
- Nothing in this policy takes away rights the law gives you where you live.
5. How to ask for a refund
Email support@getkrot.com from the email address on your Krot account, and tell us which charge (the date or the receipt is enough) and why. We confirm by email once the refund is made.
6. Who charges you
Our payments are processed by Lemon Squeezy, our reseller and merchant of record. Lemon Squeezy is the seller on your receipt and your card statement, charges your card, and handles sales tax and VAT. Its buyer terms also apply to your purchase, and we make the refunds this page promises through it.
7. What this policy doesn’t cover
Your AI subscriptions and API usage (for example with Anthropic, OpenAI or Cursor) are billed by those companies, not by Krot. We can’t refund them; ask them, under their own terms.
8. Contact us
Cancellations, refunds and billing questions: support@getkrot.com.
Krot is operated by its founders; company registration is in progress.
Support: support@getkrot.com. Postal address available on request.